Yep, that’s right! I lost my Fitbit at the Redwood Regional Park during a hike with my family and Fitbit sent me a new one… for free!
I’ve lost my Fitbit once before but found it using one of the many bluetooth locator apps in the App Store. The bluetooth locator (LightBlue) was showing a strong signal in my son’s room but near the ceiling. I ended up finding it in the attic where I was storing some stuff.
I originally thought it fell off in the car or maybe took it off when we got home, but no signal anywhere at home. After a little investigating, we noticed in a few pictures that I was wearing it at the start of the trail and not wearing it at the end. We came back the next day and walked the trail, but this time with my iPhone in my hand looking like some lost idiot on a trail using his iPhone GPS or a crazy man scanning the trail for treasure. I swear people gave me the dirtiest looks. Anyway, I walked the entire trail but came up empty. The bluetooth on the phone has a pretty wide range. When Nicole and Jude finally caught up with me, it picked up Nicole’s Fitbit from about 40 feet away.
I’m pretty impressed with Fitbit’s customer service! I contacted them via the app, asked if there was special pricing for existing users that have lost their devices. They requested for me to provide some information via email. Within a couple of days, I was informed that a free replacement was being sent! I’d like to thank Erik V. at Fitbit for excellent customer service and replacing my lost Fitbit!