October 3, 2014 Ryman

Lost my Fitbit and Fitbit Replaced it!

Yep, that’s right! I lost my Fitbit at the Redwood Regional Park during a hike with my family and Fitbit sent me a new one… for free!

I’ve lost my Fitbit once before but found it using one of the many bluetooth locator apps in the App Store. The bluetooth locator (LightBlue) was showing a strong signal in my son’s room but near the ceiling. I ended up finding it in the attic where I was storing some stuff.
I originally thought it fell off in the car or maybe took it off when we got home, but no signal anywhere at home. After a little investigating, we noticed in a few pictures that I was wearing it at the start of the trail and not wearing it at the end. We came back the next day and walked the trail, but this time with my iPhone in my hand looking like some lost idiot on a trail using his iPhone GPS or a crazy man scanning the trail for treasure. I swear people gave me the dirtiest looks. Anyway, I walked the entire trail but came up empty. The bluetooth on the phone has a pretty wide range. When Nicole and Jude finally caught up with me, it picked up Nicole’s Fitbit from about 40 feet away.

I’m pretty impressed with Fitbit’s customer service! I contacted them via the app, asked if there was special pricing for existing users that have lost their devices. They requested for me to provide some information via email. Within a couple of days, I was informed that a free replacement was being sent! I’d like to thank Erik V. at Fitbit for excellent customer service and replacing my lost Fitbit!

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Comments (5)

  1. Musya

    They are no longer replacing lost Fitbits. Unfortunately, they have changed how they treat customers. Not sure why; perhaps, they own so much market share that they just don’t care.

  2. Lori

    My fit bit was stolen i got it from my husband for xmas i am so upset someone took it scum bags.do you replace them

  3. Catherine

    The same thing happened to me! Did you start off by emailing FitBit or calling? I am trying to get a replacement asap.

  4. Irene

    Lost my Fitbit on vacation this summer and just saw this site that some have been have been replace my the company. This was my second one that I replace. Thanks irene Mitter. I now have none and miss it.

  5. Ryman

    I’m sorry you couldn’t get a replacement. The clasp just doesn’t hold tight enough. My Fitbit would come loose when putting a jacket on. I just upgraded the new Fitbit Blaze yesterday. I may be listing my old Fitbit Flex’s on eBay. Let me know if any of you are interested.

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